Course Objectives
- Review the benefits of access and inclusion of people with disability as customers and employees in your organisation
- Increase your customer service to be more accessible and inclusive
- Obligations in relation to access and customer service for people with a disability
- How to become an inclusive business
- Meet the needs of customers with a disability
What are the objectives of this course?
- Discuss disability inclusion fundamentals
- Identify and outline workplace Legislation and Regulations
- Learn strategies to increase your customer service
- Discover how to be an inclusive business
Key Outcomes
By the end of the module we hope you understand:
- What needs to change when you have a customer with a disability
- Understand how to improve your service to customers with a disability
- Attract new audiences
- Understand obligations under legislations such as the Disability Discrimination Act
- Identify accessibility and workplace modifications
- Learn how to become a more inclusive business
- Enhance your business image
keyboard_arrow_up
