Customer Service

Course Objectives

• Review the benefits of access and inclusion of people with disability as customers and employees in your organisation
• Increase your customer service to be more accessible and inclusive
• Obligations in relation to access and customer service for people with a disability
• How to become an inclusive business
• Meet the needs of customers with a disability

What are the objectives of this course?

• Discuss disability inclusion fundamentals
• Identify and outline workplace Legislation and Regulations
• Learn strategies to increase your customer service
• Discover how to be an inclusive business

Key Outcomes

By the end of the module we hope you understand:

• What needs to change when you have a customer with a disability
• Understand how to improve your service to customers with a disability
• Attract new audiences
• Understand obligations under legislations such as the Disability Discrimination Act
• Identify accessibility and workplace modifications
• Learn how to become a more inclusive business
• Enhance your business image