Customer Service

Course Objectives

  • Review the benefits of access and inclusion of people with disability as customers and employees in your organisation
  • Increase your customer service to be more accessible and inclusive
  • Obligations in relation to access and customer service for people with a disability
  • How to become an inclusive business
  • Meet the needs of customers with a disability

What are the objectives of this course?

  • Discuss disability inclusion fundamentals
  • Identify and outline workplace Legislation and Regulations
  • Learn strategies to increase your customer service
  • Discover how to be an inclusive business

Key Outcomes

By the end of the module we hope you understand:

  • What needs to change when you have a customer with a disability
  • Understand how to improve your service to customers with a disability
  • Attract new audiences
  • Understand obligations under legislations such as the Disability Discrimination Act
  • Identify accessibility and workplace modifications
  • Learn how to become a more inclusive business
  • Enhance your business image
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