1. Home
  2. chevron_right
  3. Customer Service
  4. chevron_right
  5. Disability Etiquette

Disability Etiquette

There are some fundamental tips that you need to know about when interacting with a person with a disability. These include:

  • Don’t stare if you have question or want to talk to the person. People with a disability are just like you, they have feelings and emotions.
  • Do not lean on or touch a person’s wheelchair without their permission, as the wheelchair is part of the person and it may be seen as an invasion of personal space.
  • Always ask the person if they would like help. Don’t assume they can’t do something.
  • Talk directly to the person. Do not talk as if they are not there.
  • Be mindful of the time it may take a person with a disability to do everyday tasks.
  • It is ok to use words such as running or walking when someone uses a wheelchair.
  • Do not say “You need a horn on that thing” or use jokes about the wheelchair unless you know the person.
  • Do not assume someone in a wheelchair cannot open doors.
  • People live very independent lives, do not assume being in a wheelchair is a tragedy.
  • If you are going to have an extended conversation with a person in a wheelchair, bring yourself to eye level so that they are not straining their neck looking up at you.
  • For people who are vision impaired ask if they need assistance, do not automatically take their arm, if they require help they will usually ask to take your elbow.
Menu
Font Resize
Contrast